Support & Services

24/7 Award-winning customer support.

The 2015 American Business Awards Gold Customer Service team is ready to help, wherever you are, whatever you need.

We measure ourselves by your happiness.


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  • Your happiness counts

    We ask customers to rate us every time we help them, and publish those ratings because we hold ourselves to the same high standards you do.

24/7 Support

We’re here for you – 24 hours a day, 7 days a week.

  • Global support

    With offices in USA, Canada, Germany, UK and New Zealand, our friendly support team is quick to respond, on every channel.

  • Email and live chat

    Email our helpful client success team to get assistance with everything from setting up a new campaign to discussing a new split test experiment.

  • Priority phone support

    Call us 24/7 and speak to our North American based support team. No phone trees, no voicemail, just a live person ready to answer your questions!

  • Social media

    Find us on Twitter, Facebook & LinkedIn, we’ll keep you up to date with the latest news and features, answer any questions, and always reply to your messages.

  • Self help

    Our Help Center has an extensive range of help articles, set up guides, video tutorials, training, and tips & tricks for becoming a better retailer. Available free to all customers.


Stay ahead of the competition and be the world’s best retailer with EtailPro U.

  • Free retail resources

    Stay up to date on the latest retail trends and tips for retail success with our free guides, e-books, retail expert webinars and retail blogs.

  • EtailPro U on-demand courses

    Exclusive to EtailPro customers, EtailPro U on-demand courses are designed to help you and your staff ring up more sales, manage operations, and run the world’s best Etail website possible.

  • EtailPro training webinars

    Learn about new features and get our experts to answer your questions, live. Our training webinars cover everything from marketing, conversion optimization, reporting. We cater to all skill levels and will help you grow your e-commerce company.

  • Retailer meet-ups and events

    Join one of our thought leadership meet-ups or workshops in your area to catch up with other EtailPro users, retailers and partners. We’ll buy you a drink, talk some shop and learn from each other.

24/7 Support

“EtailPro is a company completely unburdened by squares, middle management and outsourced call centres. You got a problem? They’ll fix it there and then. Got an idea? They’ll listen and hell, they even offer relationship advice…. well, not quite but they’re super rad!”



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